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FREQUENTLY ASKED QUESTIONS

How early do I have to book my tour with Carawaan.pk?

Ideally you should book the tour 14 days in advance from May till September.  For October to April 10 days prior booking is required. These deadlines ensure that you have a hassle-free trip.

How can I pay for services offered by Carawaan.pk?

Once you submit the form for booking our customer care department will contact you and give you the following options to proceed with:

  • Direct Debit to the affiliated bank account

Account Title :  CARAWAAN

IBAN : PK86 UNIL 0109 0002 5240 9149

  • Jazz Cash

Mobile Account Number : 0300 6110777

  • Upaisa

Mobile Account Number : 0330 6110777

What if I have to cancel my booking with Carawaan.pk?

For a full refund please notify the customer-care department at least 10 days before the departure date. For further information check T&Cs. (link added)

Do you have to pay in full the per head prices for kids on tour packages?

Avail our family package which includes expenses for up to three children.  (Weekend Deals)

What is the ‘money back guarantee’ policy of Carawaan.pk?

We claim the best price guarantee for tour packages across Pakistan.  If you find a cheaper alternative  we will refund the money to your account within  5 working days. However, claims have to be made 7 days before the departure date.

Do I have to pay additional charges to the driver or tour guide for accommodation?

Not at all. Carawaan.pk  will bear all the expenses for the driver/tourguides.

What if I want to cover additional attractions during the tour offered by Carawaan.pk?

Our packages are designed to cover the maximum number of attractions in the area. However, if you want to add another stop make the query with our customer-care representative before booking. We will ensure to accommodate your request in the travel itinerary.

What are the tour package costs from Lahore, Peshawar or Karachi?

Weekend deals are tailored specifically for Lahore, Islamabad and Karachi. However for Adventure and Luxury Tour packages you can opt for the following 2 options:

  • Option 1 : You can use our exclusive M1 and M2 services to reach Islamabad from Peshawar and Lahore (subject to car availability).
  • Option 2 : Tickets can be reserved for you for the Daewoo Express service from your respective cities.

No extra charges will be applied by Carawaan.pk for the booking process.

Do the same tour package rates apply for foreign tourists?

Yes,  the same amount will be transferred to USD according to the market rates.

What if the weather conditions affect the tour itinerary?

Natural disasters e.g. land sliding, flooding or earthquakes are unforeseeable, therefore in the event of such disasters affecting the tourist destination Carawaan.pk will be willing to alter the itinerary in order to save your trip.